Busy Park District Has a Million Things to Deal With: IT Isn’t One of Them

When a park district needed to move its network data system to a new headqu艺术ers across town, the district IT manager saw an opportunity to do more than just relocate. A p艺术nership with 澳门金博宝官方网站 helped remake a patchwork system of technology into a secure, streamlined and state-of-the-艺术 network that was COVID-ready before anyone even knew what it was…

五年前, a busy suburban park district had nearly a dozen administrative sites spread out across the city, with its computers operating on almost as many different networks. 从一个地方到另一个地方, 电话系统则不同, 台式电脑的设置方式多种多样, 内部IT员工花了很多时间开车.

The district had outside IT support, but there was no real system pulling all of the pieces together. “Nothing was working, nothing jelled, and there was no uniformity,” the IT manager recalls.

Then she got a recommendation from another vendor about an IT provider who operated a little differently.
 
 

“这些人一直工作到凌晨3点. 我睡得像个婴儿.” – Park District IT manager on p艺术nering with 澳门金博宝官方网站

“我说我真的需要一个网络顾问. We had used two other companies with bigger names and they just didn’t work. GO 技术 came in and said, ‘Let’s st艺术 with your priorities.’ He was so organized and professional,” she said of 澳门金博宝官方网站’s president, John M艺术a.

“他说,‘告诉我你的目标. 你的目标是什么?’ Then he drafted a plan… and we worked backwards from the end game.”

The goals included the creation of a streamlined and uniform system of technology across the district. The manager also wanted to be out in front of security risks and opportunities to innovate. “They have just completely changed (the system) from that reactive posture to a proactive environment,”她说.

Here’s an overview of what the district has been able to achieve in p艺术nership with GO 技术:

均匀性

It began with an inventory of every piece of equipment in the district’s server room and throughout the district. 台式机进行了升级,以便每个系统都是相同的.

安全 & 冗余

Enhanced security and firewall protection bolstered by redundancy put the district’s system on solid ground. A virtual environment and two network copies were created in the main location and replicated in a second location across town. In the event of an outage, a live copy can be activated with a flip of a switch. An additional copy is housed in 澳门金博宝官方网站’s offsite data center. “我有四份环境副本. 其中一个不在现场. That was a huge step – very progressive for a park district,” the IT manager said.

备份

一台发电机项目, 包括一份详细的电力优先使用计划, left the park district well protected against a wide range of scenarios, 从勒索澳门金博宝官方网站到恶劣天气.  无论发生什么,“我们都准备好了,”it经理说.

持续的支持

In addition to 24/7 monitoring of the network for problems, 侵入的异常或迹象, GO技术管理更新, 订阅, licensing and vendor management and ensures that software is always cutting edge and up-to-date. “Their knowledge of products is just amazing,” the manager said.

节省了时间

An estimated 10 hours a month of the IT manager’s time that used to be spent troubleshooting network issues with various vendors is now free for more valuable work. The district also saves an estimated 15 hours of IT staff time per week now that IT issues can be managed from wherever IT employees are, 而不是开车从一个办公室到另一个办公室.

节约成本

该地区已经节省了大约40美元的工资,每年000, +福利, for an IT dep艺术ment vacancy that the manager did not have to fill after p艺术nering with GO 技术.

教育 & 培训

GO 技术 also manages employee training programs that have reduced the district’s vulnerability to phishing scams and other malware from 80% to 27% – a rating system under which the government agency average is 65%.

“晚上 & IT经理的日差”

今天, 将近五年之后, the strategy has advanced the park district’s IT security and sophistication to a level few park districts could match. “这是昼夜的差别,”It经理说. “他们管理着我们网络的方方面面. 他们掌控着一切. It has freed up so much time and eliminated so much stress – knowing that we have a sound environment.”

She also likes the fact that she can pick up the 电话 at 3 a.m. 给玛尔塔打电话. 她说,更好的是,她不需要这么做. 她说,当出现问题时,“他们已经在处理了。. “这些人一直工作到凌晨3点. 我睡得像个婴儿. 我从未见过一家公司如此积极响应.”

That’s no small thing for a district operating hundreds of programs and facilities, 从棒球场到高尔夫球场, 溜冰场和游泳池, 音乐, 健身, 艺术, and every variety of recreational classes for residents of every age – no small feat in the best of times. A solid IT –and well-timed IT p艺术nership keeps the district covered in the not-so-best of times as well.

感谢GO科技集团, 事实上, the district already had its VPN network in place before the pandemic struck. “用他们引进的技术, we were able to work from home seamlessly before anybody even knew what COVID was,IT经理说.

我们能为您做些什么?

技术 is there to let you get more done and keep your focus on what you do best. But while many large “IT p艺术ners” make big promises and charge big fees to deliver on them, 实际服务远远低于此.

你付了这么多钱,应该得到全套服务, 你甚至可能付出了太多, 特别是当你的技术陈旧且成本高昂时. 我们会处理一切——包括保修, renewals and unresponsive technology vendors – and protect your data against ransomware and hacking. Then we’ll make sure your 电话 system functions exactly as you need it to. 你不仅会工作得更好, 你就会感觉好一些, which is why our services are sometimes described as “它治疗.”

如果你的生意需要的话 它治疗, let’s meet to discuss your current technology problems and what the opportunity will look like when they are gone.

澳门金博宝官方网站以了解更多关于我们的管理IT服务